Refund policy

Returns & Refunds Policy

We want you to love your order from Brisa Boutique. Please read our returns policy carefully.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 30 days of receiving your items, without giving a reason. After cancelling, you have a further 30 days to return the goods to us.

Return Conditions

To be eligible for a return, items must be:
- Unworn, unwashed and undamaged
- In their original packaging with all tags attached
- Accompanied by proof of purchase (order number or confirmation email)

How to Return

1. Email us at contact@brisaboutique.co.uk with your order number and reason for return
2. We will respond within 2 working days with return instructions
3. Pack the item securely and send it via a tracked shipping method
4. Return postage costs are your responsibility unless the item is faulty or incorrect
5. Once received and inspected, we will process your refund within 14 days to the original payment method

Exceptions – Non-Returnable Items

- Items that have been visibly worn or damaged
- Items returned without original tags
- Items returned more than 14 days after the cancellation notice

Faulty or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at contact@brisaboutique.co.uk with photos of the item and packaging. We will resolve this promptly and cover all return postage costs.

Refunds

Refunds are processed to the original payment method. Please allow 5–10 working days for the funds to appear in your account, depending on your bank or card provider.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

For any questions, contact us at contact@brisaboutique.com.